How can I make sure I stay within the storage limit?Ĭheck and compare the size of your OneDrive storage to the available disk space on your PC. If your account isn't restored after 24 hours, you can email the OneDrive support team. When unfreezing your account, most accounts are restored within 24 hours. How long does it take to unfreeze my OneDrive account? You will need to unfreeze your account, or your files will eventually be deleted. You just need to unfreeze your account to get access to your files again. If your account is frozen again, and you have questions, you can email the OneDrive support team.ĭon’t worry, your files are still there. To purchase additional storage, tap Get 1 TB of OneDrive storage with Office 365.Īfter requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account. (Note that you will have 30 days to remove enough files to be under the storage limit before your account will be refrozen.) Tap Unfreeze to acknowledge the reminder. To unfreeze your account, tap Unfreeze your account. You can also unfreeze your account through the OneDrive mobile app, or purchase additional storage if needed. You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive. Need more than 1 TB? With a Microsoft 365 Family subscription, you get 6 TB: 1 TB for each of 6 users. With a Microsoft 365 Personalsubscription, you get 1 TB of OneDrive cloud storage. Sign in to Manage your storage and see what plans and offers are available to you. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a Microsoft 365 subscription. Increasing your storage quota will unfreeze your account. If your OneDrive is frozen because you’re over your storage limit, you have two options: If your OneDrive is frozen because you stopped using it, sign in to the OneDrive website and follow the on-screen instructions to unfreeze it. Use OneDrive on your computer, Xbox or mobile device at least once a year.
Sign in to the OneDrive website at least once a year. You haven't signed in lately. To prevent OneDrive from freezing, you must either: Other OneDrive storage that you purchased or gained through a promotion has expired. This was for a fixed period of time and cannot be renewed. View your Microsoft Office account information. Your subscription has expired or renewal has failed. Your OneDrive account might be frozen because: If you think you received a notification by mistake, read Why did I get an email saying my account will be deleted? Not sure what OneDrive is? With OneDrive, you can securely store your pictures, files, and folders in one place, share them with others, and get to them from anywhere.
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